Your Privacy Is Our Priority

93bd ("we", "our", or "platform") provides a safe and mobile-friendly online casino and betting service for players in Bangladesh. Protecting your privacy is part of our core commitment. This privacy policy ("policy") tells you what kind of personal information we collect, why we collect it, how we use it, and what your rights are.

By using the 93bd website or mobile platform, you will be considered to have consented to the terms of this privacy policy. This policy supplements our Terms and Conditions and both documents should be read together.

During the process of registering on and using the 93bd platform, we may collect various types of information. This information is divided into two main categories:

2.1 Information You Provide Directly

When you create an account, verify your identity, or contact us, we collect the following information:

• Full name and date of birth
• Valid email address
• Password (stored in encrypted form)
• Identity verification documents (copy of national ID card or passport)
• Payment information — such as bKash, Nagad, Rocket, or Upay number
• Address and postal code (where applicable)
• Content of messages sent via live chat or email

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device identifiers
• Browser type, operating system, and device model
• Login and logout times
• Logs of page visits, links clicked, and session duration
• Game play history and betting activity
• Deposit and withdrawal transaction records
• Information collected through cookies and similar tracking technologies (see section 5 for details)

93bd uses collected information for various legitimate and necessary purposes. We will never use your information without reason or outside the purposes described below:

• Account Management: Confirming registration, verifying identity, and keeping your account secure.
• Service Delivery: Ensuring the smooth operation of games, betting, and other services.
• Financial Transactions: Processing deposits, withdrawals, and bonuses.
• Identity and Age Verification: Ensuring that only those aged 21 or above can use the platform.
• Fraud Prevention: Detecting and preventing illegal activity, money laundering, and fraudulent behavior.
• Customer Support: Resolving your questions and complaints.
• Responsible Gaming: Identifying potentially problematic gaming behavior and providing support.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Legal Obligations: Storing and disclosing information to comply with applicable laws and regulations.
• Communications: Sending important updates, policy changes, or security-related notifications.

93bd never sells your personal information or shares it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party providers for payment processing, identity verification, technology infrastructure, and customer support. These partners receive only the information necessary to provide their specific services and are bound by confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed if we are required to fulfill a court order, government directive, or applicable legal obligation. This includes obligations related to Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF).

4.3 Fraud Prevention

Information may be shared with relevant authorities to detect fraudulent, deceptive, or platform-security-compromising activity.

93bd uses cookies to improve platform functionality and personalize your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: To remember your preferences (such as language settings).
• Analytics Cookies: To analyze platform usage and improve services.

5.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. Please note that disabling essential cookies may disrupt some core platform functionality and you may not be able to log in.

93bd has implemented industry-standard technical and administrative measures to keep your personal and financial information secure:

• SSL Encryption: All communications on the website and mobile platform are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it is hashed using strong cryptographic algorithms.
• Access Controls: Only authorized staff can access your information for specific, necessary purposes.
• Regular Security Reviews: Regular security audits are conducted to identify and address system vulnerabilities.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access.

While we have implemented the highest level of security measures, no technology can guarantee complete security for data transmitted over the internet. Use a strong password for your account and do not share it with anyone.

We retain your information for as long as necessary — no longer. The general policy is described below:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, information may be retained for a specified period to fulfill legal obligations.
• Transaction Records: Financial transaction information may need to be retained for an extended period as required by law.
• Support Conversations: Customer service records are retained for a limited period.

Once the retention period ends, we securely delete or anonymize the information so that no individual can be identified from it in any way.

You have the following rights over your personal information. Contact us to exercise these rights:

8.1 Right to Access

You may request to know what information we hold about you. We will provide a copy within a reasonable time.

8.2 Right to Rectification

If any of your information is incorrect, you may request a correction. Some information you can update yourself from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

In some cases, you may object to the processing of your information, particularly regarding marketing communications.

93bd provides services only to individuals aged 21 or above. We do not intentionally collect any information from minors.

We take age verification steps at the time of registration. If a person creates an account using false information and it is later proven that they are under 21, we will immediately close the account and delete all associated information.

If you believe a minor is using our platform, please notify us at [email protected].

We may revise this privacy policy from time to time due to business needs, legal changes, or technical updates.

For any significant changes, we will publish a clear notice on the website and update the "Last Updated" date. For important changes, we may notify you directly at your registered email.

Continued use of the platform after changes will be considered your consent to the revised policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We will try to respond as quickly as possible.