Frequently Asked Questions
93bd FAQ — Answers to All Your Questions Right Here
From opening an account to bKash deposits, claiming bonuses and responsible gaming — everything you want to know about 93bd in one place.
93bd is a mobile-friendly online casino and betting platform built for players in Bangladesh. On this page we have provided detailed answers to the most common questions about account registration, depositing and withdrawing with bKash and Nagad, slots and cricket betting, the welcome bonus and responsible gaming. If you cannot find the answer to your question here, our 24/7 live chat support is always by your side.
Account and Registration
To open an account at 93bd, you need an active mobile number and a valid email address. The registration process is fully online and takes just a few minutes. Registering with accurate details means no complications with deposits or withdrawals later. Only those aged 21 or above may register.
No, under 93bd's rules each person may hold only one account. Opening multiple accounts is prohibited and if detected, the accounts may be suspended. This rule is strictly enforced to maintain a fair playing environment.
On the login page, click the "Forgot your password?" option and enter your registered email or mobile number. A password reset link will be sent immediately. If you have any trouble, contact 93bd's 24/7 live chat support — assistance is available in Bengali.
To ensure security and fair play, 93bd may ask you to complete a verification process above certain withdrawal limits. Usually a photo of your national ID and confirmation of your payment method are required. Completing verification promptly means no delays with your withdrawals.
To change the core details registered on your account, you will need to contact the 93bd support team. Changes are possible after verification with valid ID documents. Registering with accurate details in the first place avoids this inconvenience.
Deposits and Withdrawals
A deposit from bKash is nearly instant — it usually appears in your account within a few seconds to 2-3 minutes. Using the correct merchant number and reference code makes the process even faster. If more than 5 minutes pass, let the 93bd live chat know.
bKash, Nagad, Rocket, Upay and bank transfer — the minimum deposit amount is ৳200 for all payment methods. This limit applies to all deposit types and there are no hidden charges.
Log in, go to the deposit option and select Nagad. Send the amount to the specified merchant number and submit the transaction ID. The whole process can be done from your mobile and your balance is usually updated in moments.
The withdrawal process at 93bd is generally completed within 5-30 minutes. The minimum withdrawal amount is ৳500. Once approved, the money goes directly to your bKash, Nagad or other selected method.
93bd does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction charges. Contact the relevant provider for details on those charges.
Bank transfer deposits are generally processed within banking hours. For withdrawals, after 93bd approves the request the timing depends on the bank's own standards. Using bKash or Nagad is more convenient for faster transactions.
Games and How to Play
To bet on BPL or any cricket match, go to the cricket section on 93bd. You can view odds before the match starts and during play (live betting). Place bets on team win, run totals, wickets, Man of the Match and other options. You can start betting as long as you have an active balance.
RTP (Return to Player) is the average percentage of total bets that a slot game returns as winnings over the long run. As an example: a higher RTP means comparatively more returns over time. However, RTP does not guarantee the outcome of any individual spin — it is a long-term statistical figure.
Yes, 93bd's live casino games are fully mobile-friendly. You can play on any Android or iOS smartphone or tablet directly from the browser — no separate app installation needed. With a good internet connection, play seamlessly with live dealers.
Spribe's Aviator is a crash-style game where a plane takes off and a multiplier keeps increasing. If you cash out before the plane crashes, you receive your bet multiplied by that multiplier. Cashing out at the right moment is the key skill in this game.
Yes, all games at 93bd run on platforms from certified software providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming and others) that use a Random Number Generator (RNG). This ensures every result is completely unbiased and not predetermined.
Bonuses and Promotions
Open a new account at 93bd, make your first deposit and you will receive a 200% welcome bonus of up to ৳15,000. That means deposit ৳1,000 and get an extra ৳2,000. Confirm with support whether a promo code is required at the time of deposit to claim the bonus.
The wagering requirement for the welcome bonus is 15x. This means the bonus amount must be wagered 15 times before it can be withdrawn. For example: if you receive a ৳2,000 bonus, you need to place ৳30,000 in bets. If the requirement is not met within the set time, the bonus may be cancelled.
93bd's VIP program has 4 tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%) and Platinum (up to 0.8%). Play regularly to move up to higher tiers and receive extra cashback every week.
A bonus may be cancelled if the wagering requirements are not met within the set time limit, if multiple accounts are used, or if bonus terms are violated. Read the terms and conditions carefully before taking a bonus or ask support if you have questions.
Yes, 93bd offers special promotional deals for major tournaments like IPL, T20 World Cup and BPL. These offers change from time to time. Check the promotions page regularly or ask on live chat to stay updated.
Safety and Responsible Gaming
Yes, 93bd uses SSL encryption technology to keep all personal and financial information secure. Under our privacy policy, your information is not shared with third parties. As a secure and trustworthy platform, 93bd maintains the highest data protection standards.
Only those aged 21 or above may play at 93bd. We follow a strict age verification process to keep underage individuals away from gaming. Parents are encouraged to keep a close watch on their children's device usage.
Yes, 93bd takes responsible gaming very seriously. You can request that your account be temporarily or permanently closed for a specific period. To do this, contact 93bd's 24/7 live chat support — they will assist you in Bengali.
93bd believes gaming should be a source of enjoyment, never a problem. Gambling can be addictive. If you or someone you know cannot control their gaming, contact our support immediately. We will help with self-exclusion setup, setting deposit limits and providing information on professional counselling.
93bd's support team provides assistance in Bengali 24 hours a day, 7 days a week. Click the live chat button at the bottom or side of any page for an instant connection. You can also reach us by email: [email protected].
Need More Help?
Live Chat
Instant assistance in Bengali 24/7 — speak directly with our support agents for any issue.
Email Support
For detailed questions, email us at: [email protected]. We aim to respond as quickly as possible.
Terms and Conditions
Visit our terms and conditions page to find all the rules on bonuses, payments and platform use.
Still have questions? Contact support
93bd's expert team is always by your side — in Bengali, at any time.